Cabin Crew Mentor (Flight Purser - CMFP)

2h2 hours ago

HK Express

Hong Kong, HK · Full-time · HK$450,000 – HK$750,000

About this role

HK Express is Hong Kong’s first and only low-cost carrier, always offering great value and affordable fares on one of the youngest and most modern aircraft fleets in the world. We open up new travel experiences that inspire and invigorate millions across Asia's diverse region. Everything focuses on encouraging the spirit of adventure with routes to secondary and emerging destinations.

Report to the Assistant Manager, Cabin Crew for performance or people issues of the Flight Attendant team. Manage and lead the FA team's performance, providing coaching especially to new joiners for full compliance with service and safety standards. Conduct monthly Team Flying and regularly meet members for coaching and follow-up.

Engage, motivate, and build team spirit; meet each FA at least once a year. Our diverse and vibrant team embodies the adventurous spirit of customers who love to travel. Join us to make your career more fulfilling and rewarding.

Provide feedback to the Assistant Manager and Cabin Crew Management Team on overall performance, promotion suggestions, and development opportunities. Disseminate company information and handle ad-hoc projects. Perform ground duty one day per month alongside flying duties.

Requirements

Minimum 1 years’ working experience in aviation industry with supervisory role preferably with 2 years of flying experience in HK Express
Ability to inspire, build trust and respect among the crew community
Ability to coach, motivate and develop others
Excellent communication and interpersonal skills
Ability to prioritize and multitask
Ability to work under pressure

Responsibilities

Report to the Assistant Manager, Cabin Crew for any performance or people issues of the Flight Attendant (FA) team
Manage and lead FA team's performance, especially new joiners, and provide coaching to ensure compliance with service and safety standards
Conduct monthly Team Flying with the respective FA team and regularly meet members to provide coaching and follow up on issues
Engage, motivate, and build team spirit of the team; meet each FA at least once a year
Provide feedback to the Assistant Manager, Cabin Crew and Cabin Crew Management Team on overall performance, promotion suggestions, and development opportunities
Disseminate the company’s information
Perform ground duty (1 day of Office Duty per month)
Perform flying duty