Senior Manager Flight Attendant

1w1 week ago

Madison Square Garden Entertainment Corp.

Farmingdale, US · Full-time · $200,000 – $300,000

About this role

Madison Square Garden Entertainment Corp. (MSG Entertainment) leads in live entertainment with venues like Madison Square Garden and Radio City Music Hall. The Senior Manager Flight Attendant leads the flight attendant function for standards, performance, and operational consistency across cabin operations. This role builds a self-sufficient, high-performing cabin program while operating in a flying capacity.

Establish and maintain cabin service standards, procedures, and operating practices to ensure consistent execution of an options-driven, no-fail service model. Oversee passenger profile systems and manage vendor relationships for provisioning and onboard service. Partner with flight operations leadership on staffing, scheduling, and priorities.

Conduct quality assurance, audits, and continuous improvement across the cabin program while ensuring regulatory compliance and safety standards. Provide leadership to a disciplined, accountable, high-performing team in UHNW service environments. Balance direct flying on complex trips with broader functional ownership.

Maintain structured, scalable cabin operations aligned with company expectations. Continue professional growth through hands-on flying and program evolution. Forge deep connections in private aviation supporting diverse high-profile events.

Requirements

10–15+ years of experience in Part 91 private aviation, including progressive leadership responsibilities
Demonstrated experience supporting UHNW service environments with consistent, high-level execution
Completion of formal corporate flight attendant training (e.g., FACTS, FlightSafety, or equivalent)
Current safety certifications including CPR, AED, and First Aid
Advanced expertise in culinary standards, provisioning strategy, and service program development, with formal or practical culinary training
Proven ability to hire, develop, and manage high-performing flight attendant teams
Experience establishing and maintaining operational procedures, service standards, and training programs
Strong understanding of regulatory requirements and ability to ensure compliance across the function

Responsibilities

Lead all aspects of the flight attendant function, including hiring, training, development, and performance management
Establish, maintain, and evolve cabin service standards, procedures, and operating practices
Ensure consistent execution of an options-driven, no-fail service model across all aircraft and crews
Oversee development and maintenance of passenger profile systems to support continuity and alignment of service delivery
Develop and manage vendor relationships supporting provisioning and onboard service delivery
Partner with flight operations leadership to align staffing, scheduling, and operational priorities
Conduct quality assurance, audits, and continuous improvement initiatives across the cabin program
Operate in a flying capacity as required, including leading complex or high-priority trips