Senior Assistant Purser (Japanese Speaking)

About this role

Requirements

• Fluency in Japanese and English (spoken and written) is required.
• Prior experience in guest services or crew operations within the cruise or hospitality industry.
• Knowledge of MedallionClass technology or similar guest experience platforms preferred.
• Proven ability to lead and mentor a diverse, multicultural team.
• Strong financial management skills, including folio reconciliation and payment processing.
• Familiarity with compliance standards such as HESS, public health, and onboard safety regulations.
• Excellent problem-solving and interpersonal skills with a guest-centric mindset.

Responsibilities

• Lead and inspire a team of Guest Services professionals, fostering a culture of empathy, responsiveness, and excellence.
• Oversee the Guest Services Desk, CrewCall Chat, and Telephone Center, ensuring smooth and efficient operations.
• Promote and integrate MedallionClass technology to enhance guest interactions and streamline service delivery.
• Take ownership of resolving guest complaints and concerns with professionalism and urgency.
• Maintain accuracy in guest folio management, onboard payments, and financial transactions.
• Ensure compliance with financial policies, HESS policies, public health standards, and safety regulations.
• Support Crew Services operations, including crew administrative support, payroll, and welfare coordination as assigned.

Benefits

• Excellent incentives and unlimited opportunities for professional growth within a global cruise line.
• Work in a multicultural environment with teammates from more than 60 countries.
• Access to extensive professional development and recreational programs aboard the fleet.
• Adventure-filled career with ports of call that offer breathtaking experiences.
• Fixed-term contract with the potential for extension based on performance and operational needs.