Assistant Purser

1w1 week ago

Princess

Temporary · $30,000 – $42,000

About this role

Set a course for adventure with Princess Cruises, the employer of choice in the cruise industry. Our fleet of Love Boats offers exceptional facilities and a truly international team from more than 60 countries, dedicated to helping guests create a lifetime of wonderful memories.

As an Assistant Purser, you will play a vital role in supporting either the Guest Services or Administration function onboard. Your day-to-day responsibilities include supervising Guest Services Officers, providing coaching on hotel systems, and ensuring accurate documentation and compliance with financial controls.

You will work closely with the Guest Services Manager to optimize staff scheduling and maintain service standards. Handling guest complaints, managing lost luggage reports, and promoting ownership of guest issues are key parts of ensuring exceptional service delivery.

Join a supportive team that values friendly, attentive, and authentic service. You'll enjoy excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless, all while building a career on the world's leading cruise line.

Requirements

Experience in guest services or administration within the hospitality industry.
Supervisory experience, including coaching and supporting team members.
Knowledge of financial controls, account reconciliation, and cash handling procedures.
Ability to handle guest complaints and resolve issues with professionalism and tact.
Familiarity with public health standards and outbreak response protocols.
Proficiency in hotel management systems and related software tools.
Excellent organizational and multitasking skills in a fast-paced environment.

Responsibilities

Supervise Guest Services Officers, ensuring adherence to all Hotel Policies & Procedures, financial controls, and service standards.
Provide ongoing coaching and support to help team members effectively use hotel systems and tools.
Assist the Guest Services Manager in scheduling staff to optimize coverage and maintain service standards.
Ensure guest complaints and hotel defects are documented accurately and escalated appropriately.
Support the resolution of lost luggage reports and ensure timely updates are provided to affected guests.
Promote ownership of guest issues among team members, ensuring follow-up and resolution are clearly communicated.
Maintain current knowledge of public health standards and assist in coordinating onboard responses to outbreak situations.
Monitor compliance with financial controls and settle shipboard accounts correctly in line with company procedures.