Junior Assistant Purser (Japanese Speaking)

About this role

Requirements

• At least 1 year experience as Front Desk Receptionists from 4 or 5 star hotels/resorts or cruise ships.
• Graduate of a recognized hotel or business school (preferred).
• Proficiency in the use of computer-based programs (M/S Office, Outlook, various Web Browsers).
• Good command of the English language, both verbal and written.
• Good command of the Japanese language, both verbal and written.
• Understanding of the foundation of customer service with ability to excel in delivering outstanding service.
• Personable communicator with outstanding social skills and a warm friendly caring personality.
• Commitment to establish and maintain courteous professional working relationships in a diverse cultural environment.

Responsibilities

• Assist the Guest Services teams with daily operational inquiries from Japanese-speaking passengers.
• Provide a positive first impression to every passenger and staff member through a warm welcoming greeting.
• Maintain high visibility during published desk hours while socializing with passengers and answering general inquiries.
• Address passenger inquiries regarding onboard amenities and services with a focus on Japanese-speaking passengers.
• Listen to complaints from non-English-speaking passengers with empathy and show genuine interest at all times.
• Take ownership of each complaint, follow up with the passenger, and update the Passenger in Focus file with resolution details.
• Provide the Guest Services teams with information, translated documents, and other tools to assist Japanese-speaking passengers.
• Hold daily desk hours as published or as directed by the Guest Services Director.

Benefits

• Excellent incentives and unlimited opportunities for growth
• Professional development and recreational programs
• Ports of call that leave you breathless