Cabin Crew Base Manager

5d5 days ago

Qantas

Singapore, SG · Full-time · S$200,000 – S$300,000

About this role

Lead the newly established Singapore Cabin Crew base, driving operational excellence and engagement. Oversee day-to-day operations and ensure alignment with safety, service, and performance standards. Manage a team of Crew Leadership Managers and Crew Experience Managers supporting international operations.

Drive crew engagement, operational excellence, and customer experience outcomes. Work closely with airport teams and stakeholders to deliver seamless operations. Manage local budgets and implement business plans supporting transformation and cost initiatives.

Engage actively with unions, regulatory agencies, and third-party partners to ensure compliance. Foster a culture of safety and service excellence. Achieve strong team performance together in a dynamic aviation sector.

Join a team where creativity and passion are encouraged to dream big and deliver successfully. Access on-the-job training, coaching, and formal development opportunities from day one. Grow personally and professionally with endless career destinations at Qantas.

Requirements

Extensive people leadership experience
Strong track record in managing large, customer-focused teams in a 24/7 environment
Experience designing and implementing commercial operations and business strategies
Deep understanding of industrial relations, including working with unions and regulatory bodies
Proven capability in people management, change leadership, and commercial negotiations
Sound business acumen with a strategic mindset and focus on delivering results
Ability to lead, influence, and inspire high-performing teams in an operational environment
Right to live and work in Singapore

Responsibilities

Lead the Singapore Cabin Crew base
Oversee day-to-day operations
Ensure alignment with safety, service, and performance standards
Manage team of Crew Leadership Managers and Crew Experience Managers
Drive crew engagement and operational excellence
Deliver customer experience outcomes
Manage local budgets and implement business plans
Engage with unions, regulatory agencies, and third-party partners

Benefits

Heavily discounted Qantas flights to London, Australia, and across the network from day one
Upgrade to premium cabins when space available
Employee benefits program extending beyond travel
On-the-job training and coaching from day one
Formal training opportunities
Career development with endless destinations