Head of Cabin Crew Training

The Head of Cabin Crew Training is a senior leadership role responsible for shaping and leading the delivery of Cabin Crew training across the airline. It ensures the airline’s service ambition, brand promise, and premium proposition translate into high-quality customer experiences. The position provides strategic leadership across safety and service training delivery.

Working closely with training design, innovation, inflight service, and operational stakeholders, the role aligns Safety & Service training with premium standards and evolving customer expectations. It contributes to the evolution of the cabin crew training strategy with a focus on service elevation, premium excellence, and innovation. Training delivery remains scalable, efficient, and capable of sustaining world-class service standards.

The leader governs delivery across initial, recurrent, and enhancement programmes, embedding competence, behaviours, standards, and service rituals. Partnerships shape training frameworks, curricula, and methodologies using delivery insights and customer data. Innovation in tools, technologies, and experiential learning enhances engagement and efficiency.

Instructor capabilities and role-model behaviours reinforce premium standards under clear expectations. Strategic oversight identifies risks, trends, and opportunities for training strategy and investments. Representation at senior governance forums contributes insights on service capability and readiness.

Etihad Airways shapes the future of global aviation from Abu Dhabi, driving Journey 2030 to double the fleet, expand the network, and grow people for excellence. Join a vision where the world is your workplace and extraordinary experiences take flight.