Lead Flight Attendant

47m47 minutes ago

Madison Square Garden Entertainment Corp.

New York City, US · Full-time · $83,000 – $175,000

About this role

Madison Square Garden Entertainment Corp. (MSG Entertainment) leads in live entertainment with venues like Madison Square Garden, Radio City Music Hall, and the Chicago Theatre. The Lead Flight Attendant serves as the lead cabin authority on assigned trips, accountable for service execution, cabin coordination, and overall passenger experience. This role ensures consistent service delivery aligned with standards across varying trip profiles.

In daily operations, lead cabin operations while maintaining accountability for execution, timing, and service flow. Translate passenger profiles and trip requirements into structured, adaptable service plans, including menu presentation. Operate within an options-driven, no-fail service model with depth of preparation and flexibility.

Direct and coordinate flight attendants, both internal and contract, to uphold consistency, timing, and presentation standards. Interface with Executive Assistants and key stakeholders to align expectations before and during trips. Oversee provisioning, including vendor coordination and quality control, while maintaining cabin control in dynamic conditions.

Provide real-time guidance and mentorship to reinforce standards and execution discipline. Maintain working knowledge of all passenger profiles for the highest level of expectation. Combine hands-on execution with leadership to elevate cabin performance in high-demand private aviation environments.

Requirements

8–12+ years of experience in Part 91 private aviation
Demonstrated experience supporting UHNW passengers in high-demand environments
Completion of formal corporate flight attendant training (e.g., FACTS, FlightSafety, or equivalent)
Current safety certifications including CPR, AED, and First Aid
Advanced capability in culinary execution, menu planning for alignment, and flexible onboard preparation
Formal or practical culinary training preferred
Advanced experience in provisioning strategy

Responsibilities

Lead cabin operations on assigned trips, maintaining accountability for execution, timing, and overall service flow
Translate passenger profiles and trip requirements into structured, adaptable service plans, including menu presentation
Operate within an options-driven, no-fail service model, ensuring depth of preparation and flexibility in execution
Direct and coordinate flight attendants (internal and contract) to maintain consistency, timing, and presentation standards
Interface with Executive Assistants and key stakeholders to align expectations and requirements prior to and during trips
Oversee provisioning approach for assigned trips, including vendor coordination and quality control
Maintain control of the cabin environment during dynamic or changing conditions
Provide real-time guidance and mentorship to reinforce standards and execution discipline